Thank you for finding us.
Our products are handmade, unique and created with love to high standards.
Please find below our policies in regards to Payments, Returns & Exchanges, Garment Care and so on.
Please read through them carefully.
Thanks for taking the time, we appreciate it!
We offer direct check out for almost all Credit and Debit cards, via secure cart checkout.
We also accept PayPal and email money transfers.
Payment is due upon ordering.
Returns and Exchanges:
We gladly accept returns and exchanges
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery
We don't accept cancellations
But please contact us if you have any problems with your order.
Returns and Exchanges details:
If for some reason you are not satisfied with your order in regards to sizing or fit please contact us within 3 DAYS of receiving the item. A refund will only be given when the to be returned product safely arrives at our place of business and is in immaculate condition (unworn, unwashed).
Return Shipping charges for exchanges will be at the customer's expense. In case of a refund, initial shipping expenses paid by the customer will not be refunded.
The amount you will be refunded is subject to deduction of fees from paypal, etsy and our own restocking fee of $5.
Other than that, Returns & Exchanges are handled on a case to case basis. Any damages of items due to shipping or any felt/fabric defect must be reported to us immediately upon receiving the item so we can replace it.
Again, our pieces are handmade. Working with natural fibers and screenprinted garments (ink), please allow for possible small impurities and variations of colors, as no 2 pieces are ever exactly alike. You'll get a unique product made for you.
We can NOT give a return for the following:
- A sudden change of mind
- A return beyond 7 days of receipt of garment
- Customized items
- The item has been worn, washed
- If the item does not arrive 'on time' for an event due to Canada post and the postal system taking longer than usual
- Item has not been picked up upon arrival by receiver and returned to us
For longevity of garment and print, we recommend Cold Water Wash and Hang to Dry. Although all of our garments are pre-shrunk, you can expect a bit of shrinkage if you throw it in the dryer or wash too hot.
Wool has self-cleansing properties. However, should you want to wash a certain area, try to spot treat it or then soak gently in luke-warm water with a soap specific for delicate garments. Rinse well and lay flat to dry.
Water that is too hot or too cold might further encourage the shrinkage process.
We try to have a sizing chart loaded for every garment style, please refer to that photo in the individual listings.
If your questions in regards to size remain unanswered, shoot us a message and we are happy to help!
Some of our American Apparel Tanks tend to be on the smaller side as mentioned in the individual item descriptions.
The Felt pieces are mostly made adjustable, however there is an indication of size range in every description of the individual pieces.
Gift wrapping and packaging
We send every order in a waterproof bubble wrap envelope to give a solid layer of protection to our garments/jewelry.
If you wish to have your order sent as a gift, we add a hand printed card with your custom message and a little surprise to it.
We try to keep our environmental footprint as small as possible, so no excessive packaging or filling provided.